Testimonials for Adirondack Basement Systems

I was very satisfied from beginning to end.  I felt like my Design Specialist cared about my needs, not just the sale.  The installer was knowledgeable answered my questions, didn't mind me watching the work being done, and paid attention to details.  This was one of the most pleasant contractor experiences I've ever had. Thank you for proving fully reputable contractors do, in fact, still exist out there and that they treat your home possibly even better than their own.

We needed an egress window installed in our basement to comply with code before we finished the basement. The estimator showed up on time- very nice fellow. Showed us what we needed for code and what the options were. We went with the cheapest window (which was the style we wanted anyway) and the cheapest well, for approximately $3700. We talked to other contractors and they were either way higher or were lower but balked when asked specific questions. Adirondack Basemetn Systems had a $100 coupon in the paper. I was told by the estimator that they do not offer a veterans or affiliations discount. After the job was done, I found out that they do in fact offer a veterans discount through our county Return the Favor program. I called them and faxed over the info they requested. They refunded the discount in less than a week- very pelased with that! The foreman showed up around 8am and went over with me what they would do and to see if I had any special concerns. He figured out a way to minimize lawn damage (there was none after). They (he and two workers) brought over a Bobcat and got right to work. They have minimal cuts to the existing framing and carefully removed the insulation. They weren't a bother and didn't get in our way. they were patient with me and I kept popping in to check up and ask questions. Job was completed about 5 hours later. The foreman explained to me everything they did, and how to operate and care for the window. They cleaned up. No mess left behind. They even moved and replanted a cherished lilac bush that was in the way. Overall a satisfactory experience. My only concern was that, when the foreman went offsite, the laborers used my power drill and not their own without asking first. They did not damage it. I think the foreman left them tool-less and they didn't want to stop work and wait for him. They seemed to take pride in leaving the smallest evidence of their visit. We plan on doing a Bilco door in a couple years and will call them first.

There was great communication and follow-through from the office staff. Our Design Specialist's (Richard) suggestions were spot on for what we needed. The installation crew was very fast, efficient, and knowledgable. Kudos to Leland and the crew! I would have liked more caulking done.

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Great! - How did you hear about us?      From CBC - Overall, what were the top two reasons you chose us over another company?      We knew you and know you had what we needed (sump pump)

- What did you think of our service technician?      Pleasant, knowledgeable, and helpful - Did our service technician explain the service to you?      Yes - What are your thoughts on our office team?      Good follow through - What have you done in the basement after the initial installation?      Basement is now finished living space - Would you recommend our company to others?      Yes

- What did you think of our service technician?      Very satisfied - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Good - Would you recommend our company to others?      Yes  

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very nice- once he started almost didn't know he was here - What are your thoughts on your Design Specialist and the presentation?      Very hones- didn't try to sell what we didn't need - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      Local advertising - Overall, what were the top two reasons you chose us over another company?      Presentation and BBB Rating    

- How satisfied are you with the installation we completed for you?      Very good - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Mike was excellent - What are your thoughts on your Design Specialist and the presentation?      Richard Keigley was very knowledgeable and helpful - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      Internet - Overall, what were the top two reasons you chose us over another company?      1. Richard Keigley and 2. Richard Keigley  

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?     Yes - What did you think of our installation crew?      Polite and thorough - What are your thoughts on your Design Specialist and the presentation?      Good - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      Ad - Overall, what were the top two reasons you chose us over another company?      1. I wanted the window to comply with code. 2. I wanted a company with experience in this area to complete the work

- How satisfied are you with the installation we completed for you?      It looks like a good, clean job - Was clean-up satisfactory?      Yes- he swept & shook out the mat - What did you think of our installation crew?      Very polite, thorough, and knowledgeable - What are your thoughts on your Design Specialist and the presentation?      Again, very informative - Was our office team efficient and knowledgeable?      Yes! and friendly - How did you hear about us?      Ads in the Clipper Magazine - Overall, what were the top two reasons you chose us over another company?      We didn't bother looking at another company. All of our questions were answered by Tim and we felt confident that we have a superior product with superior service. We hope this will be a solution to our problem! We're grateful for the service!!

- How satisfied are you with the installation we completed for you?      Initial observation- very impressed & satisfied; will monitor 2 pits. Have scheduled quarterly maintenance because of abundance of iron present - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very satisfied with knowledge and attitude - What are your thoughts on your Design Specialist and the presentation?      Ok - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      Website - Overall, what were the top two reasons you chose us over another company?      Knowledge and professionalism  

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      They did a good job - What did you think of our installation crew?      Tiger and Tim were great- very professional & really knew what they   were doing. - What are your thoughts on your Design Specialist and the presentation?      Good and my cellar looks great/ dry - Was our office team efficient and knowledgeable?      Yes - Any additional comments?      I'm very pleased and will be giving your name out!

"I thought it was very important to say that Mike Coonradt is an excellent representation of your company.  He is polite, respectful, and VERY informative."

- How satisfied are you with the installation we completed for you?      I am very satisfied with the installation which should prove to be a vast improvement over the previous arrangement. - Was clean-up satisfactory?      Yes, although I did have to power vac and then wet mop basement floor to get rid of all the concrete dust on the floor. This is understandable however and not a reflection on clean-up performed by crew. - What did you think of our installation crew?      They were extremely thorough and professional. Could not have been more pleased with the manner they went about their work and attitude they exhibited, answering any questions I might have. - What are your thoughts on your Design Specialist and the presentation?      Mike was excellent! Can't say anything more - Was our office team efficient and knowledgeable?      Absolutely!  

Michael C. - has been to our home many times and has always done a great job. He is effective, professional, courteous, on time, always leaves the work area clean.