Testimonials for Adirondack Basement Systems

When I heard about your company and then read through the materials you sent to review, I thought my prayers had been answered in regards to our sump pump situation! From the first call I made until Kevin called the day after the work was completed, I was extremely satisfied with the courtesy, knowledge and efficiency of each employee.  You don't often find that anymore. The TripleSafe sump pump is amazing! No more open well, noisy sump pump, and no more water in the basement ever!

From estimation to completion follow-up, I've spoken with 6 different people.  Each one was a pleasure to deal with. Staff are professional, sincere, and interested in pleasing the customer. Excellent follow-up by all.  I'll recommend your company to anyone I know that has any basement conditions.

My installation was professional and neat.  I am very pleased!  My foreman is a credit to your company! The office was always a pleasure to do business with. My thoughts to future customers of ABS:  Personal service is a high priority for me. The owner & staff of ABS make you feel like you are their ONLY customer!  You are important and your questions and concerns will receive prompt response.

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very nice & helpful - What are your thoughts on your Design Specialist and the presentation?      Excellent - Was our office team efficient and knowledgeable?      Yes  

- What did you think of our service technician?      Friendly- seemed knowledgeable - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Professional, helpful - What have you done in the basement after the initial installation?      Started to finish the basement - Would you recommend our company to others?      Yes

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Fine men - Was our office team efficient and knowledgeable?      Yes - Where did you hear about us?       Times Union ads - Overall, what were the top two reasons you chose us over another company?      Good job!!  

- What did you think of our service technician?      Good- hard working - Did our service technician explain the service to you?      Yes -Would you like for us to contact you next year to remind you that your service is due?      Yes - Is there anything we could do differently for future service?      Automatic return - What are your thoughts on our office team?      Very good - What have you done in the basement after the initial installation?      Added a dehumidifer - Would you recommend our company to others?      Yes  

- What did you think of our service technician?      Nice guy- pleasant, answered all of the questions that I had - Did our service technician explain the service to you?      He explained how the UltraSump works - Is there anything we can do differently for future service?      No - What are your thoughts on our office team?      Helpful - What have you done in the basement after the initial installation?      Painted the floors after repairing the rough spots - Would you recommend our company to others?      Yes

"Mike has always explained the process of the service call and is very thorough in his work.  I have always been comfortable with the service provided because of Mike.  He is outstanding in his work and takes the time to review with you the work conducted."

March 4, 2013   I did not return the survey that was sent to me back in February of 2012 as I wanted to see how well the SaniDri and TripleSafe pump system worked, I want to tell you that the SaniDri has shown a vast improvement by reducing the dampness and mold/mildew in my basement. The TripleSafe pump system is so quiet that I did not think it was working until I went outside at a time when we had received a fair amount of rain in the Spring and found that the ground around the outlet was wet. 1 of your technicians, Mike, was here on March 1 to conduct the preventative maintenance of the SaniDri and TripleSafe pump system. I appreciate the fact that he explained a few things to me regarding the SaniDri in that I should vacuum off the screen that sits above the filter, which I will do. Mike left a filter with me and stated that I should replace the filter in 6 months, if needed. He explained to me what I need to look for on the filter and how to replace it. He also took the time to explain a few things about the pump system that I had asked him about.  

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Clean-up was good - What did you think of our installation crew?      They were excellent. Answered all questions and demonstrated sump system - What are your thoughts on your Design Specialist and the presentation?      Very good job. He was professional and thorough - Was our office team efficient and knowledgeable?      Excellent - Any additional comments?      I was extremely pleased with the entire experience. I would recommend your company based on my job

I was very satisfied with the installation- the system is neat and hopefully will work well when the next flood comes.  It has given me a worry free feeling. The clean up was satisfactory- all concrete debris was removed from basement and floor was swept clean. Sean's installation crew worked very hard, were pleasant, and completed the job on time. Richard Keigley had an excellent presentation and explained everything thoroughly.  I spoke to Joy and Carla in the office on numerous occasions, they were always pleasant and helpful. I chose your company because: the presentation was impressive, complete packet of information, and the discussion I had with existing customers. I really appreciated Kevin (the owner) calling me to discuss issues that i was having with the installation. After speaking to him and Sean everything turned out just fine.

The installation crew was friendly, knowledgeable and ready to explain everything.  The Design Specialist was very pleasant and confidence inspiring.  The cleanup was satisfactory and the office team was efficient and knowledgeable.  I chose Adirondack Basement Systems because they were professionally competent and anxious to please.  After agreeing on a solution to my basement problem and a price, a review at the office uncovered an alternate approach which is effective and a lower cost.  I was surprised and pleased that this happened.  It demonstrated the integrity of their operation.  I would not hesitate to use their services again and recommend them to others. 

We are very pleased with the installation of our waterguard system.  We are excited to be able to finally use the space.  The crew was excellent.  They arrived on time and were very knowledgeable.  They even finished a day early.  Our Design Specialist was excellent.  He was very knowledgeable about the products and worked hard to come up with a solution to our problem.  He also followed up with us to make sure everything was ok.  The office team was excellent, very friendly and polite.  We chose Adirondack Basement Systems because of their reputation in the community, knowledge and the friendliness of the staff.  My wife and I are extremely satisfied with our basement system.  Every employee that we came in contact with, either in person or by phone was friendly and polite.  I would recommend Adirondack Basement Systems to anyone looking for a solution to their basement problems.  The staff is very knowledgeable and hard working.  They will work until they find a solution to your problem. 

I was satisfied with the installation that was completed. The clean-up was great, I did not have to go back and clean again! They did an excellent job. The installation crew was knowledgeable and experienced. The Design Specialist explained the product and features well. The office team returned calls promptly.System seemed the best and most maintenance free, employed sold us seemed confident and knowledgeable.