Testimonials for Adirondack Basement Systems

Through research, I found your company to be the top rated for this kind of work. I am very satisfied with the work done and it has already made a difference in the house! The crew did an excellent job. The crew cleaned up after themselves well. The Design Specialist was well informed about the products and answered all questions. Everyone was very helpful and eager to make the customer happy!

Was visited by a representative who discussed the situation and made recommendations. Provided an estimate a few days later. Scheduled an appointment. They came and completed the work on that day. Guys were very professional and cleaned up after themselves. Finsihed product looks good.

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very professional, courteous, friendly - What are your thoughts on your Design Specialist and the presentation?      Professional - Was our office team efficient and knowledgeable?      Yes

"Ron Patterson was just here to do my yearly service went out of his way to figure out how to do a repair/replacement on my one pump at the least cost and inconvenience to me. He was pleasant, and professional."

I was very satisfied with the installation.  Our basement was very wet and moldy.  I was extremely pleased with how clean it was.  The crew was very friendly and worked constantly.  My Design Specialist Tim was great, friendly and explained everything very well.  The office team was efficient and knowledgeable.  Any question I had was answered honestly.  I chose Adirondack Basement Systems because of Tim's presentation and my desperation!  My basement was so bad, that not only was it not useable, but I also thought it was non-fixable.  It was so damp that we couldn't store anything in it. It just became a waste of space.  Now, I feel like I just gained so much storage space!  The air quality is noticeably better now that the mold is gone.

I was very pleased with the installation, they not only did a good job at installing the product but they cleaned up very well as well. They worked quickly and on time. We appreciate the timely follow up and the fact that the foreman came back to review the job and followed through. Thank you, Adirondack Basement Systems.

This is my 4th project with Adirondack. They also service my system every year- and send me a reminder postcard. During the heavy rains we had at the beginning of JULY, I called Adirondack with a small issue. Kevin (the owner) was going to be in the area and came right over. Come to find out it was water squirting over the system onto the floor. We evaluated the situation and concluded that a vapor barrier was the best solution. Plus it was going to give me a finished look. So we scheduled it on the spot. Kevin was very concise and clear on why the problem was happening and what we can do to solve it.Joy in the office is always very pleasant and helpful.The installation crew arrived when they said that they would. They were very courteous and efficient.  I especially appreciated them laying the dropcloths from the front door to the top of the steps!!!

When I heard about your company and then read through the materials you sent to review, I thought my prayers had been answered in regards to our sump pump situation! From the first call I made until Kevin called the day after the work was completed, I was extremely satisfied with the courtesy, knowledge and efficiency of each employee.  You don't often find that anymore. The TripleSafe sump pump is amazing! No more open well, noisy sump pump, and no more water in the basement ever!

From estimation to completion follow-up, I've spoken with 6 different people.  Each one was a pleasure to deal with. Staff are professional, sincere, and interested in pleasing the customer. Excellent follow-up by all.  I'll recommend your company to anyone I know that has any basement conditions.

My installation was professional and neat.  I am very pleased!  My foreman is a credit to your company! The office was always a pleasure to do business with. My thoughts to future customers of ABS:  Personal service is a high priority for me. The owner & staff of ABS make you feel like you are their ONLY customer!  You are important and your questions and concerns will receive prompt response.

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very nice & helpful - What are your thoughts on your Design Specialist and the presentation?      Excellent - Was our office team efficient and knowledgeable?      Yes  

- What did you think of our service technician?      Friendly- seemed knowledgeable - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Professional, helpful - What have you done in the basement after the initial installation?      Started to finish the basement - Would you recommend our company to others?      Yes

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Fine men - Was our office team efficient and knowledgeable?      Yes - Where did you hear about us?       Times Union ads - Overall, what were the top two reasons you chose us over another company?      Good job!!  

- What did you think of our service technician?      Good- hard working - Did our service technician explain the service to you?      Yes -Would you like for us to contact you next year to remind you that your service is due?      Yes - Is there anything we could do differently for future service?      Automatic return - What are your thoughts on our office team?      Very good - What have you done in the basement after the initial installation?      Added a dehumidifer - Would you recommend our company to others?      Yes  

- What did you think of our service technician?      Nice guy- pleasant, answered all of the questions that I had - Did our service technician explain the service to you?      He explained how the UltraSump works - Is there anything we can do differently for future service?      No - What are your thoughts on our office team?      Helpful - What have you done in the basement after the initial installation?      Painted the floors after repairing the rough spots - Would you recommend our company to others?      Yes