Testimonials for Adirondack Basement Systems

I wanted to highly recommend Leland Michaels' team who installed my mother's windows in Nov 2013!

- What did you think of our service technician?      He was very friendly and informative - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      It's a little costly for the work involved in the maintenance but worth it if it keeps it working! - What are your thoughts on our office team?      Great! - What have you done in the basement after the initial installation?      Built a new master bedroom! - Would you recommend our company to others?      Absolutely, we already have and continue to do so - Any additional comments?      Overall great service!

"In general I was told what to expect.  Discussed with installation staff what I needed to know; what they needed to know-then let them have at it.  They were courteous, did a good job, cleaned up.  At the end we discussed any modifications to what they did; they accommodated.  Short term everything was great; need time to see if things work."

Overall satisfaction with our company 5 Very detail oriented and very organized Experience with call representative 5   Salesperson and sales presentation 5 Bill was professional and informative. His inspection was extremely thorough, and he willingly answered any and all questions. Our installation crew 5 Chris and his 2 associates were great. They worked efficiently and did a super job. The cleanup process 5 They cleaned up extremely well. I was very pleased, and I could almost say they weren't even there except for the evidence of my new sump pump! What made you choose our company (Why did you choose us over the competition?) N/A I had 1 previous estimate, but I always saw your ad in The Clipper and The Savings Source, and you had good reviews online, so I called for an estimate. I loved your professionalism and attention to detail.

"I would like to let someone know that in observing Zach and how he runs a project is a wonderful thing. He is consistently making comments about everyone being safe, and taking breaks if they need a breather.   Specifically, he told one of the guys to not worry about dropping a bucket of stones going down the stairs if he needed instead of falling down the stairs and hurting himself. I thought this was great instruction and agreed with him telling the worker that stone can always be shoveled or swept up.    As you know, everything they carry down and carry out is heavy and I am impressed by his concern for safety and employee health. You don't see this type of stuff everyday and wanted ADK Basement to be aware of it and my pleasure observing it."

- What did you think of our service technician?      Cordial, informative, and competent - Did our service technician explain the service technician to you?      Yes - Would you like for us to contact you next year to remind you that your service is due?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Joy is a joy! (sorry!) - What have you done in the basement after the initial installation?      Planning to finish in the near future - Would you recommend our company to others?      Yes- we've used your service 2x now and have been satisfied

Building our home was a stressful process- especially when we discovered leaky cracks in our basement!  Joy, Kevin, and Michael were all very patient and professional when working with myself and my builder. After lots of group effort, the crack was finally fixed and we could feel good about purchasing the  house! We chose this company because of the warranty offered and BBB rating.  We are COMPLETELY satisfied with our install as well as the with everyone involved!

I read a couple of referrals. It had me sold.  I am very happy that I chose to have this project done, due to the fact that the staff of Adirondack Basement Systems is very knowledgeable and helping. I am very pleased with the outcome of the installation. Thank you!

After years of dealing with a damp basement and unused space we decided to invest in waterproofing our basement.  We couldn't have chosen a better company to invest money with. We now have extra living space and don't have to worry about water and dealing with a sump pump in the middle of the basement floor! We would not hesitate to recommend Adirondack Basement Systems!

Everything was 100% completed! The Staff and Design Specialist were very polite, helpful and knowledgeable, they had every answer to all my questions. I was very impressed from start to finish!

My Design Specialist was very good.  He answered all of my questions, as did the office team. My installation crew was very informative and professional.  They are excellent people.  I was surprised at how clean the installation was. A very efficient job, well done!

I would like to compliment Foreman Sean Fredricks and his crew for a superior job done on our basement. They were all friendly, professional, and very courteous. Thanks to all!

- How satisfied are you with the installation we completed for you?      Extremely - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Professional, quite knowledgeable, both foremen were very courteous and helped me through some difficult decisions - What are your thoughts on our Design Specialist and the presentation?      He really made me feel satisfied in making the correct decisions and I was quite impressed with the company - Was our office team efficient and knowledgeable?      Yes, always helpful - How did you hear about us? Have you seen our name anywhere else?      Online and in the newspaper - Overall, what were the top two reasons you chose us over another company?      Extreme feeling of competence and reliability Any additional comments?      Overall, I always felt that my money was very well spent. I would have done my whole basement (as addition to my rental properties) except that my 3 children are entering their college years #1 and #2 the sheet rock removal and replacement seemed so overwhelming to me after the trauma of the flood! But the whole company really impressed me and after dealing with so many incompetent people, I felt like I had made an outstanding choice. Again, the 2 foreman (a different one for each address) AND their workers were sooo courteous. I was really impressed!

- How satisfied are you with the installation we completed for you?     Was fine - Was clean-up satisfactory?     Ok - What did you think of our installation crew?      Fine - What are your thoughts on your Design Specialist and the presentation?      Ok - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Home show - Overall, what were the top two reasons you chose us over another company?      Experience and local

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Polite, efficient - What are your thoughts on your Design Specialist and the presentation?      Polite, explained all aspects very well - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Ads - Overall, what were the top two reasons you chose us over another company?      Presented best info