Testimonials for Adirondack Basement Systems

We are extremely satisfied. The clean-up was absolutely perfect. The installation crew was terrific, I have never seen two people work harder. The Design Specialist and the presentation was very good. He was able to explain what was wrong and how this would correct the problem. The office team was very knowledgeable. They were helpful in scheduling around my limited availability. After seeing you at the home show and after Doug's presentation, we did not even think to contact another company. I am confident that my basement will stay dry now and since having this done there is definitely an improvement in the smell of my basement!

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      They were very good - What are your thoughts on our Design Specialist and the presentation?      He was very thorough - Was our office team efficient and knowledgeable?      Yes  

- What did you think of our service technician?      Great - Did our service technician explain the service to you?      Great - What are your thoughts on our office team?      Great - What have you done in the basement since our initial installation?      Finished it - Would you recommend our company to others?      Yes

- What did you think of our service technician?      Informative, friendly - Did our service technician explain the service to you?      Yes - Would you recommend our company to others?      Yes

- What did you think of our service technician?      Mike is a great asset to your company. He answers all questions very well, is friendly, efficient, and could not be better! - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Excellent - What have you done in the basement after the initial installation?      Taken advantage of its dryness to store many things - Would you recommend our company to others?      Yes - Any additional comments?      Keep Mike happy!! He is great! We always want him to do our servicing.

- How satisfied are you with the installation we completed for you?      It looks great- we will see how it works out... - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      They were great - What are your thoughts on our Design Specialist and the presentation?      He was knowledgeable, thorough, clear, helpful - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      I picked you from the yellow pages - Overall, what were the top two reason you chose us over another company?      Presentation and plan  

- How satisfied are you with the installation we completed for you?      Satisifed - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Competent and polite - What are your thoughts on your Design Specialist and the presentation?      Good background on leakage, understandable proposal - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Person who vacuumed the water from the basement - Overall, what were the top two reasons you chose us over another company?      You offered a plausible solution  

1.  Overall satisfaction with our company: Company was easy to work with. Appointments were on-time and "heads up" calls were made to notify me of impending arrivals. When we found that follow-up work was necessary, manager Robert Ramsey (who we saw at the Halfmoon Home Show) was quick to put us in touch with Matt, who quickly scheduled the follow-up visit.   2. Experience with call representative: Professional. Was introduced to company at Albany home show.   3.  Office Staff: Professional. Appreciate that calls were returned in a very timely manner and all questions were readily answered.   4. Salesperson and sales presentation: Bill Seabridge performed thorough on site evaluation. Price was within ballpark of our expectations.   5.  Our installation crew: Mike Cooradt arrived on time. Cleaned up crawl space and insulated. Returned a second time, no questions asked, when we still had minimal airflow that had not been insulated the first time. 6.  The cleanup process: All materials were removed and disposed of, without any mess left behind. 7.  What made you choose our company: Had been wanting to insulate our basement crawl space for years. Saw your booth at 2016 Albany Home Show and talked to a rep. Followed up with a call and on site visit. Thought the solution would work for our space and price was within our expectations. Also appreciated the 7% coupon and the professional material that was sent to us. 8.  Suggestions for Improvement: Can't think of any          

"Friends had your company do some basement work for them. That worked out well and we decided to give you a try."

"Installation crew was excellent.  They worked their tails off to coplete this job on schedule.  We used ABS because you did a similar job for our son!"

"Excellent. They worked their tails off to complete this job on schedule."

"The professionalism of all the staff that I interacted with was above reproach . I was also so relieved to know that the problem would be resolved completely and the cast was within reason. I was thrilled to know that the work and product had such a good guarantee"

I was very satisfied with the installation that you guys have completed. The clean-up was satisfied. The installation crew was very good. I do think that the office team was knowledgeable. The reason I chose Adirondack Basement Systems over any other company was due to your products.

When you told me 3 years ago that my entire cellar would be mold and odor free after installing a SaniDry dehumidifier, I must admit i was skeptical. After 3 years of experience with this product, however, I am more than satisfied. Not only is my cellar mold and odor free-- as you stated-- the dehumidifier is so efficient that my wife routinely dries clothes in the cellar. Obviously, you didn't give me an exaggerated sales pitch. So naturally, when i had problems with my sump pump, i considered no other basement specialist. You came to my house promptly after i called and thoroughly and honestly analyzed my entire drainage system, not just the sump. Also, I had been thinking about installing a battery back-up to my sump pump to spare me the messy job of mopping my cellar floor the next time i lose power, but i had questions about its reliability in a prolonged power outage. Your answers convinced me that you had a reliable product. This time I didn't question your appraisal. I am having your UltraSump Battery Back Up Pump installed as soon as possible along with a new sump pump.Thanks for your service Frank

I am very satisfied with install. The cellar area has taken on a whole new look!  The entire process was done with a minimum of dust, dirt, and debris. Cleanup was done thoroughly. The crew was very knowledgeable and professional. They were a pleasure to have working in our home. Ron was the professional in assessing the problem and explaining the steps needed to be taken to remedy the situation. He inspires confidence in ADK. The office staff was personable and professional in all our dealings with them. Let the rains begin!