Testimonials for Adirondack Basement Systems

Claire has been a customer of ours since 2018! On Friday, May 17th 2024 her Sump Pump and SaniDry systems were due for annual maintenance, which service tech, Seth, completed in a timely manner. Claire called the office a few days later stating that, "Seth was the most polite and charming service person she has met. He was on time and [she] is so relieved to have her products up to date!". 

- How satisfied are you with the installation we completed for you?      Very Satisfied - Was clean-up satisfactory?      It was excellent - What did you think of our installation crew?      They were awesome - What are your thoughts on your Design Specialist and the presentation?      Very satisfied - Was our office team efficient and knowledgeable?      Yes

- How satisifed are you with the installation we completed for you?      Extremely satisfied - Was clean-up satisfactory?      Everything looked great when they were done - What did you think of our installation crew?      They were very professional - What are your thoughts on your Design Specialist and the presentation?      He was very professional and personable - Was our office team knowledgable and efficient?      Yes

- What did you think of our service technician?      Very polite, courteous, and knew what he was doing - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No- everything was very good - What are your thoughts on our office team?      They seemed very nice - What have you done in the basement since our initial installation?       We have finished the room into livable space. Your company also put in the subfloor. Everything has worked out great! - Would you recommend our company to others?      Yes - Additional comments:      Overall, we are very happy with the work you did. Our basement is now living space we enjoy a lot in a large part thanks to the system and subfloor Adirondack Basement Systems installed.

The guys that worked on my basement were friendly, helpful and professional. They did a great job installing and cleaning up. The Design Specialist was great! The office team was knowledgeable. Overall Adirondack Basement Systems has the best product, knowledge of basement water issues! Thanks to them my basement is now dry.

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      good - What are your thoughts on your Design Specialist and the presentation?      Good - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Had prior work done - Overall, what were the top two reasons you chose us over another company?      Good work- good crews

"I was to shoutout Brandon's crew for installing the PowerBraces back in June! I am just calling to make an annual service appointment for my waterproofing products, but wanted to compliment the crew (s) as well."

"Thank you! Seth and Leon did a great job cleaning out the two sump pumps. I also found the estimate Seth emailed back on Dec 10th in my junk mail folder so Fred and I will be reviewing it. My thanks again to Brandon and his team for the steel wall supports they installed June 14. They did an excellent job.   Every interaction with your team and office has been outstanding. Thank you for providing great service and great products.   Merry Christmas, Happy Holidays, and Happy New Year!"   Best,   Julie-Anne Crisafulli

I am very satisfied with the waterproofing project. The Installation Team was very nice and helpful. Mike was very nice as well, he answered all of my questions satisfactory.

Your representative was informative and best of all not pushy.  He is an excellent rep!    Your office staff was very courteous and helpful.  I can not express how impressed I was with the two guys who came and did my installation. I don't think I've ever had anyone do work who was so polite, conscientious, and friendly! I chose Adirondack Basement for your knowledge of problems and solutions.  And you were willing to work in a crawl space!

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      They worked well together - What are your thoughts on your Design Specialist and the presentation?      Super - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Internet - Overall, what were the top two reasons you chose us over another company?      Reputation

"From the salesperson Bill, the office staff, Sean and his crew, everyone was professional, knowledgeable and extremely helpful.  We are confident our basement will no longer have water issues. Thank you"

"Chris and his helper did an excellent job in installing our sump pump and sealing off the crawl space so we won't be dealing with a wet basement anymore.  Chris was very professional in his explanation of how the pump works and what to look out for.  They finished the project in a short period of time and brought me up to speed on anything that he felt we should be aware of.  They cleaned up so well after they finished the job that I hardly had to do anything further.  Great job by this crew from Basementy."

Experience with call representative:  All who answered the phone were nothing but kind respectful and knowledgeable. Salesperson and sales presentation:  Matt always got back to me with answers helped me through the entire process with pre planning and with extreme professionalism and care Our installation crew:  They were so very professional polite respectful and considerate. I am very happy and impressed with how my questions were answered immediately and Corey made certain I understood every aspect of the installation, set up and went over in detail the pump. The cleanup process:  They left no dirt or dust they cleaned impeccably between work days which meant a lot! What made you choose our company (Why did you choose us over the competition?): At first it was services available through advertising, but once I had the home visit and spoke to him about plans I was so impressed and looking forward to having the basement finished something I wanted to do for years  

"Anytime we call everyone is pleasant and all calls are returned. Setting up an appointment time that fit our schedule was easy to do.  Ron Patterson was on time, knowledgeable, personable and answered all our questions.  My sister had your services installed a few years ago and was so impressed with your business that we also had a system installed. My girlfriend was having issues with her sump pump and water so I suggested she give you a call. She is now one of your customers. I tell anyone who will listen about your business."