Basement Waterproofing Customer Testimonial from Ricki S. in Niskayuna, NY

1.  Overall satisfaction with our company:

Company was easy to work with. Appointments were on-time and "heads up" calls were made to notify me of impending arrivals. When we found that follow-up work was necessary, manager Robert Ramsey (who we saw at the Halfmoon Home Show) was quick to put us in touch with Matt, who quickly scheduled the follow-up visit.

2. Experience with call representative:

Professional. Was introduced to company at Albany home show.

3.  Office Staff:

Professional. Appreciate that calls were returned in a very timely manner and all questions were readily answered.

4. Salesperson and sales presentation:

Bill Seabridge performed thorough on site evaluation. Price was within ballpark of our expectations.

5.  Our installation crew:

Mike Cooradt arrived on time. Cleaned up crawl space and insulated. Returned a second time, no questions asked, when we still had minimal airflow that had not been insulated the first time.

6.  The cleanup process:

All materials were removed and disposed of, without any mess left behind.

7.  What made you choose our company:

Had been wanting to insulate our basement crawl space for years. Saw your booth at 2016 Albany Home Show and talked to a rep. Followed up with a call and on site visit. Thought the solution would work for our space and price was within our expectations. Also appreciated the 7% coupon and the professional material that was sent to us.

8.  Suggestions for Improvement:

Can't think of any