Our Customer Success Specialist will follow up on proposals provided by the sales representatives and service technicians for Adirondack Basement Systems with two purposes-quality assurance and closure of the sale. This role will also serve as backup, when necessary, for Customer Care. We care deeply for and strive to build a long-term relationship with each customer.
Essential Job Functions:
Unsold Proposal Follow-Up
Follows up with homeowners by telephone and electronic communications for the purpose of ensuring quality and selling previously unsold proposals.
Project Retention
Helps save previously sold jobs when homeowners request to cancel an installation.
Responds promptly to homeowner requests for follow-up and cancellations.
Inside Sales Revenue
Meets or exceeds sales goals and other key performance indicators.
Tactical Support
Keeps homeowner files updated, complete, and accurate.
Support other departments as needed.
Customer Care Support
Represent ABS by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues.
Provide tactical support to other departments of the company.
Keep customer records and database current.
Mission, Values, Purpose:
Lives out the company’s mission, values and purpose.
Provides remarkable customer experiences.
Position Requirements
Knowledge of customer service and/or sales principles and practices.
Comfortable calling on homeowners and businesses and asking for business.
Comfortable making 100+ phone calls per day.
Ability tooperate a personal computer and programs (ex: Microsoft Office, Salesforce, etc.).
Hourly rates ranging from $20 to $24, based on relevant experience, with the opportunity to earn up to $12,000 as a bonus annually.
